Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in selling high-quality vases suitable for home décor and gifts.

2. Do you offer free shipping?

• UK Orders: Yes, shipping is completely free.

• International Orders: A flat fee of £10 applies.

3. How long will delivery take?

• UK Orders: Usually 3–5 business days.

• International Orders: Typically 7–14 business days, depending on location and customs clearance.

4. How do I return an item?

You can return items within 30 days of delivery for a full refund. The product must be unused, in its original condition, and with proof of purchase. Please see our [Return and Refund Policy] for details.

5. Do you cover return shipping costs?

• UK Returns: Free return shipping.

• International Returns: Customers are responsible for return shipping costs.

6. What if my item is damaged or defective?

Please email us at shopify@nuriyahltd.shop with photos of the damaged item. We will arrange a replacement or refund at no extra cost.

7. Can I exchange an item?

We only replace items if they are defective or damaged. For other cases, please request a return and place a new order.

8. How can I contact customer support?

• Email: shopify@nuriyahltd.shop

• Phone: +442920547400

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)